Senior Customer Service Officer – Cash, Zemen Bank Vacancy in Ethiopia 2021

Hosaena, Ethiopia Zemen Bank

Senior Customer Service Officer – Cash, Zemen  Bank Vacancy 2021

Job Summary

The purpose of this job is to serve customers and ensuring customer satisfaction with full effort and maximum care; to manage the overall cash activities of the branch/unit as per the cash policy and procedure of the Bank; supervise the provision of efficient, consistent and customer-focused services by customer service officers as per the Bank’s standard.

Job Requirements

Educational Qualification Required:

  • B.A. in Banking and Finance, Accounting, Management, Business Administration or related fields.

Minimum Work Experience

  • 4 years of relevant experience of which 2 years as an Officer or in equivalent Positions.

Additional Skills:

  • Basic Computer Application Skills
  • Communication skills
  • Industry Specific skills (Product and Service)
  • Emotional Intelligence
  • Data Analysis and presentation skills
  • Strategic thinking and strategic planning skills etc.

Location: For the soon to be open Hosana and Arbaminch Banking Centers

How to Apply

Interested and qualified applicants can submit their applications in person or via post by attaching their non-returnable CV with all credentials to the Bank’s Human Resource Department within ten working days from the date of this announcement.

Only shortlisted candidates will be contacted.

Human Resource Department

Zemen Bank S.C

P.O.Box: -1212

Address: Bole besides Alem Cinema

Tel. +251-11-5- 57 58 70 or +251-11-5- 57 51 66 or 251-11-5- 57 44 62

P.O. Box 1212

Addis Ababa

Ethiopia


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