Officer, Customer IT Support Vacancy in Ethiopia 2021

Zemen Bank, Addis Ababa, Ethiopia Zemen Bank

Job Summary

The purpose of this job is to serve as a primary customer contact throughout established channels; to  provide customers of the Bank with an online information and support and to assist them to smoothly use the products and services of the Bank; to provide first line support to users of Zemen Bank ATMs and point of sell services (POS); to provide information about the products and services of the Bank to new clients using phone, email, web chatting and other IT infrastructure equipment’s during regular business hours and off-office hours. He/she becomes the voice of the customer. He/she will be responsible for establishing, monitoring and maintaining information technology systems and services.

Job Requirement

  • Educational Qualification Required:  BSc. in Management Information Technology, Computer Science, or Electrical Engineering or in related fields.
  • Minimum Work Experience: 4 years relevant experience (or experience in Banking or call centre operations environment in banks/utility companies).

Additional Skills:

  • Good understanding of applications, interfaces, and IT based banking technologies
  • Knowledge and expertise in enterprise technical support and IT support areas
  • A thorough understanding of call centre technologies and their interfacing with enterprise systems including CRM
  • Skill in using email, internet and web-chatting
  • Proven competency in communication skills both in verbal and written
  • Passion for customer service, customer satisfaction and commitment to meeting and exceeding customer expectations.
  • Excellent speaking, reading and writing skills of English and Amharic. Other local languages is a plus
  • Basic knowledge in banking operations
  • Excellent problem solving skills and analysing quantitative data
  • Excellent interpersonal and communication skill
  • Basic knowledge and skill in e-banking
  • Self-motivated and patient
  • Service oriented and skill in multitasking etc.

How to Apply

  • Only shortlisted candidates will be contacted.
  • Human Resource Department Zemen Bank S.C Address: Bole besides Alem Cinema
  • Tel. +251-11-5- 57 58 70 or +251-11-5- 57 51 66 or 251-11-5- 57 44 62 P.O. Box 1212 Addis Ababa Ethiopia

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