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ICT Coordinator Vacancy in Ethiopia 2021

Plan International Ethiopia, ECA Road, Addis Ababa, Ethiopia Plan International Ethiopia

ICT Coordinator

Date: 26-Aug-2021

Location: Addis Ababa, Ethiopia

Company: Plan International

Plan International is an independent non-profit organization that advances children’s well-being and equality for girls. Working in building powerful partnerships for children for over 75 years and present in 70 countries, Plan International strives for a just world, tackling the root causes of the challenges facing girls and all vulnerable children while working together with children, young people, our supporters and partners. Plan International Ethiopia is looking for ICT Coordinator for Country Office who will be reporting to the ICT Manager.

Management scope, Reporting lines, Key relationships

Reports to: Ethiopia, ICT Manager

Direct Reports: No direct reports

Key Relationships

Internal: The job holder has a close internal work relationship with the following departments/units and/or functions: 

  • All employees of Plan for information technology support
  • Logistics and procurement team for information technology support
  • Global Hub for global ICT support issues and updates
  • PA IT Coordinators for information technology system support
  • Global Digital Development Lead for digital development trends
  • Program Coordinator for technical support and ICT4D and digital tools support

External: The job holder has a close external work relationship with the following

  • Private service providers to discuss the quality of services and products to be delivered
  • Ethio-Telecom for service related issues
  • Partner organizations and innovation hubs to support smart-up projects
  • Similar NGO organizations for information technology trends and updates
  • Level of Contact With Childtren 
  • Low contact: No contact or very low frequency of interaction

Physical Environment

The position is typical office environment

Accountabilities and MAIN WORK ACTIVITIES

  • ICT Standard, Annual Work Plan and Strategy (15%)
  • Ensure adherence to corporate ICT standards at CO, Oromia PA and other assigned offices.
  • Participate actively in the preparation of ICT strategy and annual work plan and ensure its implementation
  • Ensure Plan ICT policy, procedures and guidelines are implemented effectively
  • IT operating plan developed and communicated
  • Maintain an effective liaison with ICT service providers and other relevant stakeholders
  • Design, Implement and Manage of Reliable ICT Infrastructure (35%)
  • Design, Implement and manage reliable IT infrastructure that suit for the business by ensuring IT security issues
  • Manage plan corporate system like SAP(ERP), office 365,and ADDS etc
  • Provide first line support, network and systems administration, troubleshooting and maintenance of corporate applications to ensure smooth ICT operations
  • Monitor hardwares, LAN and connectivity and take appropriate actions
  • Ensure security of data, network access and backup systems

Design, Implement and Manage Digitalization and Automation (20%)

  • Participate actively in new ICT Systems Project Rollout, testing and certification to improve accessibility of Plan ICT systems
  • Design and implement successfully new automation, digital and innovation systems
  • Support projects to use right ICT4D technologies
  • Ensure all corporate systems and new digital tools are effectively implemented and used in the CO, Oromia PA and its sub offices.

Implement and Manage Systems and Reporting (15%)

  • Provide a timely ICT disaster recovery to ensure ICT business continuity
  • Ensure efficient utilization of ICT Infrastructure to reduce wastage and to ensure return on investment of ICT resources
  • Complete effectively a monthly Network security implementation and performance report, ICT systems management report and quarterly hardware and software report for monitoring ICT security incidents, systems utilization and hardware and software usage
  • Responsible for the delivery of IT services in the CO and Oromia PA according to service level expectations and for ensuring service management processes are understood and followed

Capacity Building and Support (15%)

  • Support and conduct trainings on new policies, standards & procedures
  • Enhance the capacity of staffs on digital skill and new systems
  • Safeguarding Children and Young People (Safeguarding) and Gender Equality and Inclusion (GEI)
  • Understands and puts into practice the responsibilities under Safeguarding and GEI policies and Plan International’s Code of Conduct (CoC), ensuring that concerns are reported and managed in accordance with the appropriate procedures.
  • Ensures that all staff in the unit/function/department are properly inducted on and understands their role in upholding Plan International’s safeguarding and GEI policies;
  • Ensures that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in day to day work.
  • Ensures that Plan Ethiopia contributes to Plan International’s global efforts to ensure safeguarding and GEI, including making sure that relevant reporting and data are submitted.

Leadership and BUSINESS management COMPETENCIES


  • Courageous in taking a lead, focused on Plan International's purpose and making the most effective contribution within my own work context.
  • Behave in line with our values and safeguarding practices, inside and outside work.
  • Challenge own attitudes, unconscious bias and behavior and speaks up when they see wrong doing, especially by those who use their power over others to create fear or abuse.
  • Understand and adhere to the policies, processes, practices and standards relevant to own work and keeps their knowledge and skills up to date.
  • Honest and efficient in use of resources, including own time.
  • Take responsibility for own performance and development: reflecting; seeking and listening to feedback; learning from mistakes; finding people or resources to help them learn.
  • Constructive and optimistic in facing setbacks, challenges and change, using own initiative to analyze issues and improve things.
  • Good team player, communicating effectively and being open and supportive towards those around them.

Business Management Competencies 

  • Understand relevant sectoral context including how the sector operates in terms of funding and governance and awareness of Plan's purpose, values, and global strategy
  • Manage legal and reputational risk including risk assessment, communication, risk management and reporting in full compliance with risk-related standards, including in areas such as Child and Youth Safeguarding and Protection, Gender equality and inclusion, Counter Fraud, Safety and Security
  • Manage activities and resources including skills in strategic thinking, planning and organising, financial planning and monitoring, negotiation and programme and project management
  • Manage people and information including skills in assessment and coaching, evidence-based management, communication skills, both speaking and writing, and digital working, including personal digital skills

Technical expertise, skills and knowledge


Qualifications/Experience Essential:

  • Education at BSc Degree level study in fields such as Computer Science, Computer Engineering, Electrical Engineering, Information Technology and other related fields of specialization.
  • 5 (five) years of demonstrated experience in relevant and technical experience

Essential Knowledge:

  • Knowledge of an ERP system
  • Basic knowledge of Cisco Meraki and Cloud Computing Technology
  • Basic of Windows server 2012 and Windows 10 OS
  • Knowledge of networking and communication technologies
  • Proficient in computer skills and use of relevant software and other applications
  • Basic understanding about leadership and working with teams
  • Proven knowledge about Microsoft Windows, SQL Server, Exchange server, office 365
  • Basic knowledge about ICT project management

Essential Skills:

  • Strong analytical and problem solving skills
  • Communicates clearly and effectively
  • Strong team-working and coordination skills
  • Good interpersonal and public relation skills
  • Good time management skills
  • Strong technical skills in ICT and Digital Development
  • Ability to explore about new technologies and to share to others
  • Networking and partnership development
  • Solutions orientated focused on programme outcomes
  • Experience in preparing and submitting business cases

Qualifications/Experience Desirable:

  • MCSA Certification is preferable
  • Languages Required
  • Fluency in English language is essential
  • Knowledge of local languages is a desirable

The closing date for the application is September 02, 2021

This position is only open to Ethiopian Nationals, who must be eligible to live and work in Ethiopia.

Please note that: 

  • Applications and CVs written in English will be accepted and
  • Shortlisted candidates will be contacted.
  • Please note that we are not accepting CVs that are not sent through the indicated link.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

More information about Plan International can be found on http://

References will be taken and background and anti-terrorism checks will be carried out in conformity with Plans Child Protection Policy. Plan operates an equal opportunities policy and actively encourages diversity, welcoming applications from all persons meeting the skills and experience required.

As an international child centered community development organisation, Plan International is fully committed to promoting the realization of children's rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk. Female applicants are highly encouraged to apply.


Apply to ICT Coordinator


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