Customer Service & Sales Supervisor Vacancy in Ethiopia 2021

Addis Ababa, Ethiopia YES | Your Employment Solutions

Our client in the hotel industry is looking for an active and proactive customer service candidate that is willing to transform its services to the next level. If you are well experienced with customer service, have what it takes to tackle new challenges in a new environment then this job is for you. 

Your key responsibilities will be:  

  • Training new and existing Guest Services department personnel.
  • Responsible for providing quality customer service
  • increasing sales effort & Documentation
  • Supervise Front Desk, Sales, Restaurant, Housekeeping/Laundry department, Kitchen staff and Transportation Services, 
  • Update online booking sites
  • Deal efficiently with day to day billing and guest service queries.
  • Develop and manage corporate rates and communicate it to the relevant departments.
  • Identify new clients including individuals and companies that meet the Hotel’s long-stay strategy and secure reservations.


  • BA in Hotel Management, Business Administration, Sales & Marketing or related fields
  • 2+ years front desk/marketing experience(Experience in tourism and Hotel industries is a plus)
  • English and Amharic Fluency in speaking and writing is a must
  • Highly Proactive, Cooperative, formal and able to lead multiple employees

Interested applicants can apply by sending their CVs to with subject title

Operation Coordinator before July 30th, 2021.



YES | Your Employment Solutions delivers full-cycle recruitment services and executive search support by discovering and screening the most qualified candidates utilizing cutting-edge technology and timeless traditional headhunting methods. Based in Addis Ababa, YES has become the industry leader in the specialty areas of manufacturing, engineering, HR, sales, marketing, information technology, supply chain, accounting & finance and Operations.

Apply to Customer Service & Sales Supervisor


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