EXTERNAL SHORT TERM CONSULTANCY (9 MONTHS) CHATBOT PROJECT CONTENT EDITOR Vacancy in Ethiopia

Countries: Ethiopia, Kenya
Organization: SOS Children's Villages International
Closing date: 30 Jun 2021

EXTERNAL SHORT TERM CONSULTANCY (9 MONTHS) CHATBOT PROJECT CONTENT EDITOR

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SOS Children's Villages International is developing new ICT project based on AI/chatbot technology to support the Learning and Development of the caregivers of our programmes. We are looking for short term external consultant to support various content editing and knowledge-base development tasks for the project as per the following tasks and conditions.

CONSULTANCY TASKS AND DELIVERABLES

  • Collect training and learning content from team of care programme development experts in various parenting areas.

  • Edit and proofread the content provided by the experts’ team and simplify its’ language to be on an easily understandable level.

  • Transform the collected content to become on a form of meaningful Q&As to build multiple comprehensive knowledge-base for the integration in the system.

  • Develop multiple synonyms formulations for the Q&As simulating different human beings interaction with the chatbot.

  • Analyse users’ unanswered questions as generated by the system and validate the existence of matching answers in the knowledge-base.

  • Map users’ unanswered questions with existing appropriate answers in the knowledge-base

  • Compile list of unanswered questions where no qualifying answer exists in the knowledge-base and submit it to the content experts’ team for feedback.

  • Update the knowledge-base with the new/revised questions based on the content performance check.

QUALIFICATIONS AND COMPETENCES

  • Proven experience on adults training on areas of Child and Youth Care development.

  • Proven experience on communication tasks including editing, proofreading, correspondence writing and formal external communication materials.

  • Proven knowledge with NGOs sector, programme development, child welfare, child safeguarding topics and policies.

  • Advanced English skills.

  • Advanced ICT Skills especially in Microsoft Excel.

  • Performance and deliverables oriented.

WORK EFFORT AND CONSULTANCY DURATION:

  • This consultancy is based on 8-10 hours per week for a duration of 9 months.

CONSULTANCY LOCATION:

  • Remote/online. The consultant will be fully responsible of arranging the necessary ICT tools and connectivity directly on her/his side to fulfil the tasks of the consultancy.

How to apply:

Interested candidates should submit their CVs as well as sample of their work to the email ESAF.HROD@sos-kd.org by June 30, 2021.



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