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Field Operations Manager

Addis Ababa, Ethiopia Ericsson -Ethiopia

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Our Exciting Opportunity:

We are now looking for a Field Operation Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.

You will:

  • Manage FSO Resources and all stockholders in Ericsson closely.
  • Engagement with stockholders in Ericsson to have better delivery (Sourcing, ASPM, ARPM, …)
  • Manage a team of 10+ coordinators and 300+ NDM resources.
  • Drive large and complex engagements across MMEA.
  • Identify new opportunities and work in new FSOs Launching across MMEA.
  • Develop a positive & productive culture within the extended team.
  • Coaching and development of staff capabilities.
  • Review technical competence of his teams regularly.
  • Continues building and encouraging a creative and learning culture.
  • Ensure project requirements are clear and commit to delivering.
  • Reducing the cost of the teams and work on efficiency.
  • Cost Centers analysis and financial figures presentation to Head of FSO.
  • Monthly reporting for all units for team’s performance and financial figures.
  • Monitor and follow up monthly on FSO Service provider's POs and financial settlements.
  • Ensure compliance, ethics and exhibit exemplary role-model leadership behaviors

To be successful in the role you must have:

  • Education: Min. Degree in Engineering or equivalent
  • NRO Field Experience is a must with 10+ Years in the implementation and teams Management domain.
  • Minimum 5 years of experience as FSO and 3 years as FSO Manager.
  • Experience in Complex and Big Sized Projects.
  • Deep experience of leading teams in a multicultural collaborative.
  • Previous experience in managing big organizations with 100 to 300 resources.
  • Professional attitude with solid ability to prioritize, manage time and deliver results
  • High Negotiation skills.
  • Understand ASPs Business.
  • Excellent social and communication skills.
  • Team player, building strong and highly empowered teams with the ability to inspire others.
  • Respect for deadlines and the ability to empower people under a high workload is needed.
  • Must have excellent consulting and mentor skills for knowledge share.
  • Very good skills in oral and written communications
  • Self-starter with excellent problem solving and prioritization skills
  • Ability to develop and give effective presentations to different levels
  • Values and behaviors: Ericsson Core Values, dedication, and an eye for detail

Additional Requirements:

  • Very good leadership and management skills
  • Strong people leadership skills
  • Excellent social skills and strong customer orientation
  • Self-motivated and teammate.
  • Ability to adapt to change

What happens next once you apply?

Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


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