Humanitarian Health, Program Quality Consultant

Country: Ethiopia
Organization: FHI 360
Closing date: 26 Feb 2021

Department Background:

FHI 360 is harnessing its four decades of development experience to provide humanitarian assistance in crisis-affected countries. FHI 360’s Crisis Response Team (CRT) meets the urgent needs of people whose lives are jeopardized by conflict, disaster or displacement. FHI 360’s multi-faceted programs integrate life-saving health care, psychosocial support, safe water sources, hygiene products and practices, and nutritional assistance to people affected by crises. We aim not only to make crisis-affected individuals healthier, but to do so while also strengthening communities, and health systems specifically. **

Project Background:

The need for the improvement of quality in humanitarian health responses has been a continuous goal for the humanitarian community. The absence of a common set of tools makes it difficult to measure quality of care across the variety of humanitarian health responses and among humanitarian actors. Recognizing the global need to address the quality of care in humanitarian health programs, the Global Health Cluster (GHC) formed a Quality Improvement Task Team (QITT) in 2019.

The QITT was tasked with forming a common agreement on: (1) what quality of care in humanitarian entails; (2) how to assess quality of care; and (3) relevant quality improvement mechanisms given the challenges faced in such environments; and pulling together tools and resources to address the gap. However, the QITT’s workplan was interrupted in early 2020 and the GHC was unable to proceed with priority activities of the workplan, namely the development of a Quality Improvement Toolkit, without support.

FHI 360 plans to work through the GHC QITT in a broad, consultative process with non-governmental organizations and UN organizations to identify, organize, test, and refine core monitoring and assessment tools. The final product, a deliverable of the GHC QITT workplan, will be an off-the-shelf toolkit, complete with operational guidance, that humanitarian health field staff can use to measure quality of care in humanitarian health programs.

Scope of Work

In this particular context, the Crisis Response Team requires the services of a highly skilled Humanitarian Health, Program Quality Consultant to support the Associate Director, Technical by co-chairing meetings with the GHC QITT by facilitating discussions on identifying the gaps in quality assessment, finalizing a list of final tools, and developing user guidance to ensure that the toolkit is fully operational. The Consultant will also create feedback mechanisms and surveys to monitor the consensus among QITT members that the toolkit meets the needs to assess quality of care in humanitarian health programs. The Consultant must have strong knowledge of the humanitarian health sector and provide as a strong facilitator and programmatic lead to the HHQCT project.

Specific Tasks and Responsibilities:

· Facilitate and organize meetings with the national health cluster, UN Agencies, NGOs, local organizations to identify gaps in quality assessments

· Coordinate efforts to gather data by creating feedback mechanisms and surveys to monitor the consensus of the QITT members

· Work with programmatic staff to ensure that all deliverables meet donor requirements and are submitted on time

Deliverables:

· Development of a digitalized humanitarian health, quality of care toolkit **

Location of Work

Period of Engagement: Six months with the possibility of extension dependent on funding.

Expected Travel

This position is a remote position, with the possibility of two international trips.

Timetable and Address for Submission

Applications must be prepared in English and delivered electronically by 26 February 2021 11:59PM EDT. Please send by email to CrisisResponse@fhi360.org with subject line “Humanitarian Health, Program Quality Consultant – Crisis Response”.

Qualifications

  • Master’s Degree in health administration, public health or related advanced degree from an established university, or relevant field experience.
  • At least 8 years of professional experience in monitoring and assessing the quality of care in humanitarian health settings
  • Experience facilitating and monitoring coordination meetings with wide variety of stakeholders; experience as a cluster co-lead is desirable
  • Prior experience in a non-governmental organization (NGO), government agency or related industry experience

  • Excellent written and oral communication skills in English

Evaluation Criteria

Proposals will be evaluated in accordance with the following criteria:

  • Expertise in quality of care, experience within a humanitarian health context is highly preferred
  • Experience leading and facilitating meetings and working groups
  • Consultancy experience with similar organizations

Required Documentation

Proposals must include the following components:

  • Current CV
  • Cover letter (max one page) summarizing experience
  • Name and contract details of two professional references

  • Your consulting daily rate. Please note that rate should be all inclusive; no separate hazard pay or daily allowance will be provided.

FHI 360 Disclaimers

· FHI 360 may perform a background check on any selected Consultant candidates.

· FHI 360 may cancel the solicitation and not award

· FHI 360 may reject any or all responses received

· Issuance of the solicitation does not constitute an award commitment by FHI 360

· FHI 360 reserves the right to disqualify any offer based on failure of the offeror to follow solicitation instructions

· FHI 360 will not compensate any offeror for responding to solicitation

· FHI 360 reserves the right to issue award based on initial evaluation of offers without further discussion

· FHI 360 may choose to award only part of the activities in the solicitation, or issue multiple awards based on the solicitation activities

· FHI 360 reserves the right to waive minor proposal deficiencies that can be corrected prior to award determination to promote competition**

· FHI 360’s supplier terms and conditions can be found here while our consultant terms and conditions can be found here

How to apply:

Applications must be prepared in English and delivered electronically by 26 February 2021 11:59PM EDT. Please send by email to CrisisResponse@fhi360.org with subject line “Humanitarian Health, Program Quality Consultant – Crisis Response”.

Respond via e-mail with attached document in MS Word / pdf format.

The Consultant agrees to hold the prices in its offer firm for 45 days from the date specified for the receipt of offers unless another time is specified in the addendum of the RFP.



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