Operations Director

Country: Ethiopia
Organization: Creative Associates International
Closing date: 17 Jan 2021


Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, democratic institutions and stabilization. Based in Washington, D.C., Creative has a field presence in more than 25 countries with a strong client portfolio that includes the U.S. Agency for International Development and the State Department, among others. Since its founding in 1977, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike.

Position Summary:

Under the leadership of the Chief of party, the Operations Director will support overall project management, ensuring the quality roll out of program activities as planned and the quality and timeliness of targeted contractual deliverables. The Operations Director will lead the effective management of the program's operations and the daily functional management of staff and project offices. S/he will be responsible for establishing an office in Addis Ababa, Ethiopia, recruiting Core Staff, and managing a network of qualified professionals to serve as short term technical advisors. She/he will represent the project in the COP's absence, and ensure the quality of work and compliance with contractual obligations and results and will be responsible for the oversight of quality and performance of work that is sub-contracted to grantees and other partners.

Program Summary:

This activity will incorporate basic education, higher education, and family planning resources to empower youth to advance their own social, economic, and civic development. Simultaneously aiming to strengthen the capacity of Ethiopian higher education institutions, youth-serving organizations, and health and financial service providers to support economic and social opportunities for youth (aged 15-29) in Addis Ababa and 10-15 key secondary cities.

Reporting & Supervision:

The Operations Director will report to the Chief of Party, based in Addis Ababa.


  • Oversee all program operations, including administration, human resources, procurement and logistics, IT, communications, and grants;
  • Ensure that program components are results-oriented, ensure high quality deliverables, and relevant and timely reporting;
  • Coordinate the day-to-day management of operational staff in all project offices;
  • Support the COP in managing the project team, ensuring a technically and operationally-sound program;
  • Lead the development of annual work plans, milestone plans, and programmatic and operational budgeting;
  • Ensure the timely preparation of required reports and deliverables, including quarterly, annual, and financial reports in accordance with USAID guidelines;
  • Ensure project activities are meeting client expectations and that project results and accomplishments are disseminated appropriately;
  • Work with the COP to improve implementation processes throughout the project;
  • Represent the project in local, national, and international meetings and events in the absence of the COP; and
  • Assist in the identification, recruitment, and management of consultants, and sub awardees as necessary.


  • Master's Degree in relevant field is required. Bachelor's Degree with additional years of experience in similar types of programs may be considered;

  • At least eight (8) years of experience in relevant management, supervisory, technical experience working with programs of a similar scope and scale, of which two (2) years must be working experience in fragile or post-conflict states; Ten (10) years of experience for Bachelor's Degree;

  • Demonstrated technical knowledge in agriculture, Positive Youth Development (PYD), economic growth, financial inclusion, or related fields;

  • Experience working with donor projects, USAID preferred;

  • Demonstrated ability to organize program work teams;

  • Demonstrated ability to collaborate with a wide range of stakeholders, and to liaise as needed with donor and home office personnel to ensure the smooth implementation of the contract;

  • Strong communication and interpersonal skills; and

  • Fluency in English, written and spoken.


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