International Consultancy for the provision of Psychological First Aid (PFA) Training

Country: Ethiopia Organization: Norwegian Refugee Council Closing date: 9 Nov 2020 NATIONAL INVITATION TO TENDERNRC Ethiopia funded by Multiple Donors is seeking to engage International Consultancy service providers to deliver International Consultancy for the provision of Psychological First Aid (PFA) Training **ITB reference:PTN/2020/028**TENDER DOCUMENTSThe Invitation to Bid (ITB) documents will provide all relevant information in detail, requirements, quantities, delivery location, date, time, and place for the submission of the Tender, and can be obtained either:From the NRC website: bidders can pick-up in person the ITB documents from Logistics Department from Monday to Friday 08:30 to 15:00 at the following locations:· Addis Ababa Country Office – 5th Floor, Adika Building, Woreda 03, Bole Sub-city, Addis AbabaDuties and responsibilities:In order to achieve the objectives, the consultant(s) will:· Study relevant documents· Develop the concept of t…


Debre Birhan, Ethiopia Edomias International PLC

Edomias International PLC is a recruitment and manpower outsourcing organization working since 2005. We are looking to recruit a competent professional for the following position for our client:

Position: Systems and Sage Super User

Job Objective:

Reporting to the Finance Manager, the successful candidate will be responsible for providing first-line user support, analyzing and resolving ad hoc queries regarding the entire Sage Deployment in the organization. The Organization is currently running SAGE X3 version 9 and will soon upgrade to version 12.  Therefore the ideal candidate must demonstrate hands-on experience in supporting the two versions of SAGE.


Products, services, programs, and information which the individual must provide to external individuals or groups, or one another to accomplish the organization’s mission and strategy:

User Support

  • Provide first-line user support, analyze and resolve ad hoc queries regarding the entire Sage Installations.
  • Give first line support to internal customers on a daily basis.
  • Liaise with second-line support and development teams.


  • Assist in identifying user training needs.
  • Assist with the training and provide one-on-one coaching of business users.
  • Ensure that SAGE user manuals have been issued and read by all users.
  • Propose to Group IT any changes required on the user manuals.

Daily Systems use and Compliance

  • Monitor and ensure that users are using the system as designed on a daily basis.
  • Assist users to close our transactions successfully in Sage on a daily basis
  • Report to management any departments or sections not using SAGE on a daily basis for corrective action.

Roles and Segregation of Duties

  • Help define and refine business processes for Sage End to end.
  • Clearing of failed interface and integration transactions and relevant reporting to management.
  • Assist with the design of roles within Sage and resolve any segregation of duties issues together with the authorizations team.
  • Help ensure that Sage user documentation is accurate and complete.

Systems Support

  • Analyze the causes of failures on Sage interfaces and integration messages and events.
  • Analyze reconciliation reports (e.g. Sage vs One Stream), identify reasons for differences and work with the business owners to resolve.
  • Liaise with Group Central Sage support to ensure that master data maintenance is accurate and timeous.

New Systems and Solution Development

  • Assist with planning, design, testing, and implementation of Sage functionalities.
  • Assist with the creation of test packs to support testing Sage scenarios.
  • Assist with the preparation and planning for UAT e.g. facilities, test data, identification of correct business participants.
  • Assist with the identification of solution gaps and the review, approval, and prioritization of potential changes.
  • Serve as internal consultants to the Sage project teams on current business processes and procedures.
  • Contribute to the SAGE awareness and compliance programme to facilitate increasing SAGE knowledge & skills within the business.

Qualifications and Experience:

  • Bachelor's degree in Finance or Accounts
  • Certified accountant OR ACCA accredited
  • At least 5 years’ proven track record in Finance, Supply Chain, Operations Support or Systems Support.
  • Must possess the ability to specialize and further develop skills in other system being run across the group.
  • Experience in managing and leading outsourced service providers
  • Strong knowledge of IT service management/service control processes
  • Strong knowledge and understanding of IT technology including interfaces and integration.
  • Experience leading service teams, internal and/or vendors
  • Good commercial and business awareness
  • Good technical knowledge/understanding of SAGE technology
  • Experience with UAT
  • Experience in SAGE in a logistics environment
  • Computer knowledge:

- MS Excel (advanced)

- MS Word


  • English written and verbal communication skills
  • Interpersonal skills (relationship-building, leadership)
  • Open to critical feedback and delivery focus
  • Organizing & time management skills
  • Quality focus and attention to detail
  • Aptitude for technology
  • Withstanding pressure and able to cope with short/tight deadlines
  • Problem solver and professional analytical skills
  • Confidentiality

Duration on Employment:

This position is for a Contract Period of 2 years with the option of extension

How to Apply:

Interested applicants should submit their application letter, together with their CV, two references, and photocopies of their testimonials via e-mail to

***We will be interviewing on a rolling basis. So, apply ASAP if qualified*** 

See Job Detail or Apply

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