Data Center Administrator

Addis Ababa, Ethiopia Debub Global Bank JOB REQUIREMENTEducation (Minimum): BSc in Computer Science/ Computer Engineering or related fieldExperience: 2 years of experience in IT jobsPlace of work: Addis AbabaNumber Required: 1 (One)HOW TO APPLYApplication Dead line: 5 working days ( Sept. 28- Oct.2, 2020) starting from the date of announcement on the newspaperInterested applicants should submit their non-returnable applications along with CV and photocopies of other relevant documents through post office only.Debub Global Bank S.CHuman Resources Management Dep’tP.O.Box 100743Addis Ababa

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Senior Officer IT Service Desk

Dashen Bank, Addis Ababa, Ethiopia Dashen Bank

Senior Officer IT Service Desk (Incident & Request Management)

DB/ Vacancy-083/20

Job Summery

The Service Desk Officer is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. He /she is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The job holder is responsible for operating the service desk within the Bank’s ICT shared service and be the customer service champion.
 

Job Requirements

Academic & Professional Qualification

  • Bachelor’s degree in Information Technology, Computer Science, Computer Information System or any other equivalent field.

·         Professional ICT qualifications such as ITIL is an added advantage.

Experience

At least five (5) years of IT service delivery management.

Required Technical Competency

·         Experience in Service Management.

·         Service Management or Support in a diverse environment of incident management, escalation procedures and related disciplines.

·         Expert knowledge of ITIL disciplines.

·         Excellent customer facing/customer service skills.

·         Able to work under pressure and meet deadlines.

Excellent knowledge of Word, Excel, Outlook and other office applications
 

How to Apply

Interested and qualified applicants should apply through ethiojobs.net (http://ethiojobs.net)

Note:

  • Applicants should specify the vacancy number on the cover letter /application letter and fill all the details on application form from the link below and shall save in PDF format (mandatory).

Application form for online application.xlsx

  • CV‘s shall not be more than 3 pages and saved in PDF format (mandatory).
  • All relevant credentials stated on the application form /CV shall be scanned and attached in PDF format (mandatory).


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