Claims Officer II

Bahir Dar, Ethiopia Tsehay Insurance JOB REQUIREMENTSQualification: BA/BSC Degree in management, accounting, economics, computer science or related field.Work Experience:2 years of relevant experiencePlace of Work : Bahirdar BranchHOW TO APPLYInterested applicants, who fulfill the minimum requirements, can send their non-returnable application with CV and copies of relevant documents within 7 working days from the first date of this announcement to:Tsehay Insurance S.C.Manager, HR & Property AdministrationP.O.Box 56144Addis Ababa

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Service Engineer

Addis Ababa, Ethiopia Mindray

Job summary:

The job aims to serve customers by providing timely and professional technical support based on company service policy and resources, and to maintain and enhance Mindray reputation in the local market. It offers you an opportunity to unleash your potential by improving your professional knowledge and leadership skills on a stably growing and innovative platform.

 

Responsibilities:

1. Responsible for service management and technical support to local agents, keep communicating and cooperating with headquarters for local service strategy setup;

2. Customer satisfaction oriented, guide all distributors on how to better manage their service team as per Headquarters instruction, and keep optimizing inside and outside work procedure;

3. Provide training to distributors service team, keep improving the service quality and customers' satisfaction;

4. Collect competitors service-related info, on the purpose of the self-improvement;

5. Set up local operation platform, including but not limit to call center establishment, spare part inventory management platform and customer care related program etc.;

6. Keep collecting end users' feedback and suggestions, and optimizing inside and outside workflow;

7.Organize the value-added service activity locally to increase the company image in the local market.

 

Requirements:

1. Candidate must possess at least a Bachelor's/college Degree, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;

2. At least 3 years of customer service-related experience in medical industry, Patient Monitor/Ventilator/Anesthesia/Surgical product related background will be preferred;

3. Strong coaching and leadership skills, ability to motivate internal employees and outside partners;

4. Good communication skills and customer service awareness, strong sense of responsibility, full of team spirit;

5. Accept frequently travel to local cities or sometimes other African countries as per work requirement;

6. Be able to adapt to company culture and good team player.

 

Working Relationships:

  1. The post holder primarily reports to the regional service manager and sales manager.
  2. The internal work interfaces include but not limited to local and Chinese sales, service team, operation team and financial team.
  3. The external work interfaces include but not limited to distributors, end-users and the 3rd party.


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