Human Resource and Administration Coordinator (National Position)

Country: Ethiopia
Organization: Concern Worldwide
Closing date: 20 Mar 2020

Reports to:

Systems Director

Liaises with:

Senior Management Teams**,** Programme & Project Managers

Job Location:

Addis Ababa with visits to Regional Offices

Contract Details:



9 (Nine)


Birr 43,646 – 52,203

Job Summary:

The HR Coordinator is a strategic planner for all HR functions in Concern Worldwide Ethiopia to ensure that the HR staff and managers deliver best practice in personnel management and establishes Concern Ethiopia as employer of choice within the INGO sector in Ethiopia. He/She will liaise with senior country management team and HR in Dublin and ensure a quality HR programme is planned and effectively delivered. This position offers guidance and ensures understanding of the integral components of HR for effective people management in a large scale organisation, requiring excellent systems and monitoring and ensure that CWE HR practices are legally compliant and that the organisation is protected, and instill standards and practices that ensure CWE is truly an equal opportunities employer

Main Duties &


§ Support management through sourcing and deploying qualified and experienced workforces through implementing effective and transparent recruitment and selection process

§ Ensure that professional and consistent recruitment practices are managed in a way that attracts and retains the highest caliber of candidates

§ Establish and effectively roll out and deliver an HR Strategy for Concern Worldwide Ethiopia that encapsulates all elements of a professional HR function, enabling programme delivery of highest standards to support beneficiaries.

§ Ensure that talent is well managed and retain high performers by careful planning, performance management, monitoring of contract end dates and potential gaps/development opportunities.

§ Ensure that the HR administration is effectively managed in a legally compliant and confidential manner.

§ Ensure data protection is complied with and personnel records are maintained to a high standard.

§ Report on a regular basis to the CMT/CD on all HR matters to include: training and development, succession planning, recruitment, employee relations, headcount, retention and employee engagement initiatives.

§ Ensure that staff costs are appropriately budgeted for, liaising with the Finance department and monitoring Programme proposals to ensure that they fully incorporate staff costs.

§ Ensure all personnel related policies are in line with best practice, Concern Worldwide Organisation policy and Ethiopian legislation.

§ Ensure employees have a voice through effective communication strategy, feedback mechanisms and employee engagement initiatives and are responded to appropriately to ensure positive employee relations. To stay abreast of current and best practice in HR protocols.

§ Oversee and participate in the Birches salary benchmarking process every two years and prepare the proposals for any staff reward changes in conjunction with the Country Director.

§ Line manage HR Staff ensuring a commitment to best practice and effective systems are in place

§ Ensure staff changes are effectively communicated to payroll.

§ Monitor and ensure that the performance management mechanisms are effective.

§ Ensure that staff development is actualised through planned and strategic training needs analysis, budgeting, planning and delivery which is monitored and responded to accordingly. Ensure that the Concern Learn 365 learning platform is fully utilised. Fully embrace all potential learning in-house, formalise the learning and maintain training records for employees.

§ Regularly review and improve the induction and on-boarding experience of new joins, this being a key step in performance management by setting expectations of and for staff.

§ Ensure that gender balance is on the agenda and that there are proactive initiatives developed and implemented to address gender imbalance. Explore reasons and opportunities.

§ Champion employee wellbeing initiatives and promote staff resilience, health and safety initiatives. Regularly monitor the work / life balance and culture, respond accordingly.

§ Conduct risk assessment and ensure that staff health and safety are maintained at HO and field offices.

Representation and Compliance

· Represent Concern at inter organization meetings, at government offices, serve on committees and tasks forces that are HR related**

· Monitor any changes to Government legislation affecting staff, and ensure the dissemination of such information to Senior Management

· Conduct research and analysis of HR related issues; evaluate alternatives and make recommendations for action**

Responding to Emergencies:

§ Participate and contribute as necessary towards Concern’s Emergency response as and when necessary

§ Comply with Concern’s health, safety and security guidelines during emergencies


· To adhere to the standards of conduct outlined in the Programme Participant Protection Policy and Concern Code of Conduct.

· To support and promote the standards outlined in the Programme Participant Protection Policy and Concern Code of Conduct to their team, partner organisations and beneficiaries, and be committed to providing a safe working environment.

· To contribute to the establishment of preventive measures to reduce the potential for abuse in Concern programme (as per P4 section 6).

Gender Equity:

• Provide leadership to demonstrate that Concern strives to become a gender equitable organization with a positive gender sensitive working environment

• Ensure the implementation of Concern’s gender equality strategy in relation to HR policies and procedures

• Lead on the development and implementation of the affirmative recruitment policies in order to improve staff gender ratios within the organization

• Ensure that gender equity is maintained in training, career promotion, and organizational benefits for female and male staff

• Ensure all new staff are acquainted and familiar with Concern’s gender equality strategy


· Ensure implementation of Concern’s safeguarding policies throughout the relevant processes: recruitment; contracting; awareness raising and training; programming; complaints; disciplinary action; and monitoring and review



  • Master’s degree in Human Resources/Business Administration or relevant discipline, with specialisation in Human Resources; or
  • Bachelor’s degree and post-graduate diploma in HR Management and at least 7 years’ experience of which at least 3 years of senior HR management experience.
  • At least 5 years’ experience managing a busy HR & Administration department
  • Previous experience in an international NGO would be an advantage
  • Excellent interpersonal and communication skills and excellent computer skills
  • Good organisational skills and an ability to multi-task
  • Confidentiality, integrity and ability to handle sensitive situations

Disclaimer Clause

This job description is not exhaustive and may be revised by the line manager from time to time.

How to apply:

Concern Ethiopia, Human Resource Department OR online through OR P.O. Box 2434, Addis Ababa.**

Concern has a Programme Participant Protection Policy and Concern Code of Conduct which has been developed to ensure the maximum protection of programme participants, especially beneficiaries, from abuse and exploitation, and to clarify the responsibilities of Concern staff, partner organisations, and anyone engaged by Concern or visiting our programmes, and the standards of behaviour expected of them. In this context all Concern staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct of their work in accordance with Concern’s core values and mission.

Any candidate offered a job with Concern will be expected to sign the Programme Participant Protection Policy and Concern Code of Conduct as an appendix to their contract of employment. By signing the Programme Participant Protection Policy and the Concern Code of Conduct candidates demonstrate they have understood its content and agree to conduct themselves in accordance with the provisions of this document.

Any breach of the Programme Participant Protection Policy and Concern Code of Conduct by employees of Concern during the course of their employment will result in disciplinary action up to, and including, dismissal.

Female candidates are strongly encouraged to apply.


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