House Keeping Head
Being accountable to the Marketing and Customer Relation Section Head, the Housekeeping Head supervise and control the cleaning and servicing of all room service areas, ensuring that service is prompt, courteous, to the standards laid down by the hotel and within agreed budgetary limits.
ü Plan and schedule the standard procedure for cleaning all rooms.
ü Communicate the Marketing and Customer Relation Section Head or Receptionist when guests report complaints regarding room uses.
ü Schedule periodical maintenance of housekeeping equipments.
ü Participate in staff meetings as required.
ü Ensure the rooms are clean and tidy.
ü On a daily basis mop floors, beds, cloth hunger, toilets and items in the toilet, the surroundings, and others.
ü Responsible for the cleanliness of all rooms.
ü Contribute to the security of a hotel by helping to monitor the access of visitors.
ü Create the work environment as well as the hotel rooms well clean, well lighted, and relatively quiet.
ü Ensure statutory health and safety standards in the hotel rooms and the surroundings.
ü Promote and ensure the good reputation of the hotel rooms and the surroundings.
ü Ensure the security of the hotel rooms and the surroundings is maintained at all times.
ü Adhere to all company policies and procedures within the defined timescales.
ü Ensure all equipment is clean and well maintained.
ü Ensure that all rooms are serviced and cleaned daily.
ü Ensure that VIP rooms receive the designated extras.
ü Ensure an adequate supply of clean linen in a good state of repair.
ü Ensure that rooms are checked regularly for repairs and refurbishing, and that appropriate maintenance is effected.
ü Communicate with Marketing and Customer Relation Section Head and notify areas needing attention, in respect of decor.
ü Ensure that the most suitably qualified person is appointed in the event of a vacancy, wherever possible this should be an internal promotion.
ü Ensure that adequate supplies of cleaning materials are available.
ü Ensure that staff accommodation is kept clean and in a good state of repair.
ü Ensure that regular fire and evacuation drills are held.
ü Prepare and submit, on the required format, all information necessary for budgeting purposes.
ü Notify the Marketing and Customer Relation Section Head, as soon as possible of the inability to report for duty, and also on return to work from all periods of absence.
ü Be totally familiar with daily functions and ensure that all necessary arrangements are made including normal furniture removed when necessary; special cleaning arrangements; all necessary equipment in position, i.e. tables, chairs, etc; and correct table setting and appointments.
ü Ensure that all used equipment is returned to its correct storage place, once the function is over.
ü Ensure that all floor service and the equipment therein are properly cleaned and that hygiene standards comply with statutory and company standards.
ü Carry out any other duties given by the immediate supervisor.
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