ICT Coordinator (National Position)

ICT Coordinator (National Position)

Addis Ababa, Ethiopia Norwegian Refugee Council(NRC) - Ethiopia

ICT Coordinator (National Position) - Ethiopia
Norwegian Refugee Council

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

The ICT Coordinator is responsible for coordinating and providing strategic and technical ICT support and recommendations in the country. The employee is personally responsible of ensuring access to documents including NRC handbooks and guidelines on intranet, and other information necessary to the post.

Job description

Installing and configuring computer hardware, software, systems, networks, printers and scanners
Planning and undertaking scheduled maintenance upgrades and data back ups
Maintaining records of software licenses
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Liaise with procurement and service providers in replacing equipment and computer parts as required
Provide support, including procedural documentation and relevant reports necessary for IT and assessments done
Supporting the roll-out of new applications, as well as the training in existing applications and online systems
Set up new users' accounts and profiles, emails and dealing with password issues
Rapidly establishing a good working relationship with customers and other professionals, such as software developers, computer maintenance companies as well as users
Assess and ensure to have in place power and power backup system to facilitate computer systems usage
Conducting electrical safety checks on all computer equipment
Provide specification for any ICT equipment to purchased and provide technical bids analysis to ensure the purchase will conform to standards and software in place
Along with Stores Clerk, receive all computers and equivalent assets purchased or received by NRC ensuring they match specification and requirement
Support to monitor and track all assets for the organization as and when required


BSC or MSc in Computer Science, IT or related fields with a minimum 7 years relevant experience

Education field

  • Computing / IT

Education level

  • College / University, Master / Phd grade

Personal qualities

Experience from working in complex and volatile contexts
Documented results related to the position’s responsibilities
Knowledge about own leadership skills/profile
Fluency in English, both written and verbal
Ability to keep up to date with modern trends in technology and match this with internal specifics
Hands on experience in server installations and configurations
Ability to analyze, troubleshoot, support and implement technical solutions at all levels
Ability to work independently and as part of a team
Ability to Manage the entire spectrum of information technology operations specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers


  • English

We offer

commencement: ASAP, shortlisting and Interviews will continue as applications are received
Contract period: 10 Months
Salary/benefits: According to NRC’s general directions
Duty station: Addis Ababa with frequent travel to Area Offices

To apply for the position - Please push the button "APPLY HERE" and don't go through other way as your application may not get by the right person.

“Female candidates are strongly encouraged to apply as NRC offers attractive salary and benefit with on-the-job training opportunities!”

Miscellaneous info

  • Travel: Approx. 150 days travel


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