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Officer - Human Resource Management (Level III) | Customer Service Officer III- Vacancy in Ethiopia

Various Locations Zemen Bank S.C.
Zemen Bank offers customer oriented financial services. We are a fast-moving, fast-growing financial institution seeking highly energetic individuals to join our team. We value intelligence, integrity, diligence and teamwork. If you share these values, we’d like to have a career conversation with you.

1. Job Title: Officer - Human Resource Management (Level III)

Job Summary: The purpose of this job is to perform duties related to recruitment, placement, reward and benefit management; to perform leave management, activities related to performance management; to maintenance of personnel records and files; to perform activities related to employee contract termination and duties related to employee relation issues.

Minimum Work experience and Educational Qualification:
  • BA in HRM, Business Administration, Management, Public Administration or related fields.
  • Two years of relevant experience.
Additional Skills
  • Computer application skill Peoples management skill
  • Industry specific skills (products and services) Emotional Intelligence
  • Data analysis and presentation skill
  • Communication Skill
  • Report writing skill
  • Knowledge of modern HRM principles, practices and techniques
  • Knowledge of company’s human resource policies and relevant government laws etc.
2. Job Title: Customer Service Officer Ill (for Debrebirhan and Ziway Banking Centers)

Job Summary: The purpose of this job is to serve customers and manage customer relations and ensuring customer satisfaction with full effort and maximum care; to sell the products and services of the bank, acquire new customers, open and maintain customer accounts; to pay and receive cash and process transactions as per the policy and procedure of the bank.

Minimum Work experience and Educational Qualification:
  • BA in Accounting, Banking & Finance, Management, Economics or related Business fields.
  • Two years of relevant experience.
Additional Skills:
  • Considerable knowledge of the principles, practices and techniques of Bank Accounting
  • Considerable knowledge of Branch Operation
  • Ability to analyze facts and to recommend sound judgment.
  • Ability to keep records and to prepare reports.
  • Skill in computer operation and relevant software


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