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New Job Vacancy in Ethiopia : Diageo Jobs in Ethiopia : Customer Service and Logistics Manager

Sebeta, Oromia, Ethiopia Diageo Ethiopia

Diageo Ethiopia

Meta Abo Brewery Share Company

Customer Service and Logistics Manager


External Job Description

Market context
Meta Abo Brewery Share Company SC (Meta Brewery’) was acquired in January 2012 by the global giant Diageo PLC. Diageo is a truly global organization with over 28,000 talented people and a presence in 180 countries. Across our 21 markets, our brand portfolio represents our biggest strength, and our biggest passion.  Be it our global giants,local stars or Spirits brands we use our vision, creativity and courage to drive the growth of our products worldwide.  We invent strong brands for today and for the future; upholding the quality of our products and taking personal accountability for both the history and for the future of our brands.

We take our corporate social responsibility very seriously and it is our ultimate goal to have a positive impact in the society we are operating in. As a result of that, we launched our Water of life projects in Ethiopia with our NGO partners on 2009. 

Are you ready to join us on our journey to create history in Ethiopia and beyond?  We would like to welcome you to the Meta/Diageo world of exciting possibilities, a world of celebrating life every day, everywhere.
Role purpose
The overall goal of the Customer Service Manager and their team is to ensure the seamless link between supply and demand operations, to ensure we drive greater distribution and increased market share of our brands across Ethiopia.


 Top Accountabilities

  • Safe and effective management of all materials and finished products within our two sites.
  • Efficient turn round of all inbound and out bound deliveries at both operational sites supporting 100% customer fulfillment
  • Delivering an efficient planning operations which bridge the gap between Supply and Demand harmoniously
  • Manages the development of the department resources through training, informal feedback and individual performance appraisals. This includes; building high performing team, performance management, succession for roles, reward management and employee development.
  • Own end to end Supply Chain process for the business. This should cover raw materials acquisition through to deliver of customers.
  • Driving continuous improvement of all of our Plant to Customer processes transforming the capability of both our Distribution Partners and our own network to ensure that the logistics infrastructure successfully supports Meta’s growth agenda.
  • Compilation of accurate, coherent, accessible and timely management information relating to the performance of our operations and distribution activity.
  • Accountable for customer / consumer complaints and covering the fleet management for the entire company.
  • Own the Company fleet and logistics management
  • Own and ensure the lean logistics programme adherence in Customer Services
  • Own and drive Excellence In Supply Chain standards and SAP process adherence within Customer Services

Qualification and experience required

  • A background in engineering or logistics with a technical / logic orientated mindset with 8 years of relevant experience
  • Good commercial understanding must be able to demonstrate Profit & Lose literacy.
  • Strong numerical skills, a high level of computer literacy and previous experience of financial/data are important. (Advanced work and excel skills)
  • Previous experience of managing/leading teams either directly or indirectly and a strong track record as a coach.
  • Strong track record in managing multiple stakeholders, bridging the gap between Supply and Demand, while keeping the business’s key interest remains a priority.
  • Understanding of warehouse process and warehouse management system. Also have managed in a multi-site environment. Able to operate in an IT environment is key requirement given the imminent implementation of SAP
  • Experience managing a complex on site logistics operation with responsibility of managing activities and inbound / outbound transport movement

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